FAQs
Orders
How Do I Know If My Order Is Confirmed?
Thank you for your order! You will receive a confirmation email shortly. If you haven't received it, please contact us at shopfloform@gmail.com, and we'll assist you promptly.
Can I Cancel My Order?
Unfortunately, we are unable to cancel orders once they have been placed, as we fulfill them promptly. However, if you need to amend your order, please email us at shopfloform@gmail.com within 24 hours of placing it, and we will do our best to accommodate your request. We apologize for any inconvenience this may cause.
Do You Have A Physical Store?
We currently don’t have a physical store, but you can find our Pilates accessories at these amazing retailers:
- FloForm Pilates - Surra
- Shift Lagree - Qourtuba
- Cloud Studio - Mishref
- MOJO
Payment
What Are Your Payment Methods?
We accept VISA, Mastercard, Paypal or Amex debit or credit cards.
Are My Debit/Credit Card Details Safe?
At FloForm Pilates, we prioritize the security of your credit card information with advanced encryption and authentication tools. Our use of Secure Socket Layer (SSL) encryption ensures that your data remains unreadable to unauthorized parties. While we strive to protect your information, we cannot guarantee its security during transmission to or from our website, and you assume this risk. To further safeguard your account, we recommend logging out after each session.